You built a store, not a customer-service desk — yet tickets, refunds, listings and supplier emails bury the growth work. A dedicated VE runs the operation so you can scale it.
The reality
Every order is a potential email, refund or “where is my package?” — and every hour in the inbox is an hour not spent sourcing, listing or marketing the next winner.
Tickets, refunds and review responses pile up across email, chat and marketplaces. Fall behind and your ratings — and repeat customers — pay for it.
New SKUs sit in a spreadsheet because listing them properly takes hours. Meanwhile stockouts and oversells slip through because nobody’s watching levels.
POs, restocks and shipment tracking live in a tangle of email threads. One missed reply and a bestseller goes out of stock at the worst time.
The fix
One dedicated, trained Virtual Executive — not a pool, not a chatbot — owning the work that keeps you from growing.
How it runs — at no extra cost
No new SaaS bill. No per-seat fees. Every account includes Flow (a full project board) and Relay (a team messenger) — free forever. Your VE runs your entire workflow inside them, and you see everything in real time.
Every task, deadline and hand-off on one board you both see. Assign it, date it, watch it move from Pending to Done — without a status meeting.
Talk to your VE like they’re down the hall — threads, files and voice notes. Decisions happen here; the board keeps the record.
Flow and Relay are free forever inside Virtual Solutions — unlimited tasks, unlimited members, no credit card. The only thing you pay for is your VE.
What changes
Your VE takes the support queue and returns. Response times drop; ratings stabilize.
The listing backlog clears and inventory has an owner. Supplier threads move to the board.
You’re sourcing and marketing again — with the throughput to list 3–5× the SKUs you could alone.
Questions
Yes. VEs are trained on Shopify, plus Gorgias, Zendesk and Reamaze for support, and marketplace back-ends. Amazon, Etsy or a custom store — we train to your exact setup.
Absolutely. Your VE works the support inbox under your store’s name, following your policies for refunds and escalations, and flags anything that needs you.
No. Flow and Relay are free inside Virtual Solutions — you track the catalog, inventory tasks and supplier follow-ups with your VE at no extra charge.
The board scales with you. During launches or Q4, your VE keeps the queue clear and listings moving so growth doesn’t break your operation.
Not quite your role?
Same dedicated VE, same free Flow & Relay workspace — tuned to a different business.
Transactions, CRM, listings & lead follow-up — run for you.
See the playbook →Reporting, coordination, proposals & invoicing — off your plate.
See the playbook →Scheduling, content, onboarding & invoicing — taken care of.
See the playbook →Estimates, follow-up, scheduling & reviews — covered.
See the playbook →Book a free mapping call — we’ll show you exactly what your VE takes over, and set up your free Flow & Relay workspace.